We are committed to protecting your information

Introduction & Scope

This Privacy Policy ("Policy") is issued by the iq999 platform ("we", "our", "iq999"). This Policy applies to the website https://iq999.lat and all services associated with it. By using our site, you are agreeing to the terms of this Policy.

iq999 believes that the privacy of your personal information is a fundamental right. We are always committed to keeping your information secure and will never sell or share it with third parties without your permission.

What Information We Collect

iq999 may collect the following types of information from its users. Each piece of information is collected for a specific purpose and nothing is collected unnecessarily.

2.1 Registration & Identity Information

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport details (for identity verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
• Deposit and withdrawal amounts and timestamps
• Transaction history

2.3 Technical Information

• IP address and device type
• Browser type and version
• Traffic source (referrer URL)
• Page visits and session duration
• Data from cookies and similar tracking technologies

2.4 Gameplay Information

• Play history, betting patterns, and activity logs
• Bonus and promotion usage records
• VIP level and reward points information

How We Use Your Information

iq999 uses the information collected from you only for the legitimate purposes listed below. We will never use your information beyond these purposes.

• Service delivery & maintenance: To manage your account, process transactions, and ensure a smooth gaming experience.
• Identity verification: To complete the KYC (Know Your Customer) process for fraud prevention and secure transactions.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Bonuses & promotions: To send you relevant offers and bonuses (you can unsubscribe at any time).
• Responsible gaming: To identify signs of excessive gaming, alert you, and set limits if needed.
• Legal obligations: To respond to lawful requests from authorities and meet the company's legal requirements.
• Service improvement: To continuously improve the gaming experience, platform performance, and security measures.

Information Sharing & Disclosure

iq999 never sells your personal information to third parties. However, in the limited circumstances listed below, we may share certain information with specific partners:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, game software (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming), technical support, and cybersecurity. These partners can only access your information for their designated tasks and are also bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we will disclose only the minimum information necessary.

4.3 Business Changes

If iq999 undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In that case, we will notify you in advance and your information will remain protected under the same policy.

How We Protect Your Information

iq999 uses industry-standard technology and practices to ensure the security of your information. Our security infrastructure operates on the following levels:

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification as an additional security layer when accessing your account.
• Data Encryption: Sensitive information stored on servers is kept in an encrypted state.
• Access Control: Only authorized staff can access specific user information.
• Regular Security Audits: Security assessments are conducted regularly by third-party experts.
• Firewall & Intrusion Detection: Advanced technology is used to prevent cyberattacks and unauthorized access.

Please keep in mind that 100% security on the internet cannot be guaranteed. We put every effort into protecting your information, but no digital service is completely risk-free. So keep your password confidential and avoid logging in from unfamiliar devices.

Cookies & Tracking Technology

The iq999 website uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as maintaining login sessions, security verification, and remembering your preferences. Without these cookies, the site will not function properly.

6.2 Functional Cookies

These cookies are used to personalize your experience by remembering your language preferences, device settings, and previous visit information.

6.3 Analytics Cookies

Analytics cookies are used to understand which pages are most popular, where users spend the most time, and where issues occur. This information is used to improve the site.

You can disable cookies at any time from your browser settings. However, this may limit some functionality of the site.

Your Rights

As a user of iq999, you have the following rights regarding your personal information. Contact us to exercise these rights.

• Right to access: You can request to know what information we hold about you.
• Right to correction: If there is any error in your information, you can request a correction.
• Right to deletion: In certain circumstances, you can request that your information be deleted (however, some information may need to be retained due to legal obligations).
• Right to restrict processing: In certain circumstances, you can request that processing of your information be restricted.
• Right to opt out of marketing: You can unsubscribe from our marketing communications at any time.
• Right to data portability: You can request your information in a structured, readable format.

Contact us to exercise these rights. We will respond to your request promptly after appropriate verification.

Protection of Minors

iq999 gives the highest priority to the protection of minors. Our services are for those aged 21 and above only.

We do not knowingly collect any personal information from minors. We verify age at the time of account registration, and if any account is suspected to belong to a minor, that account is immediately suspended and the associated information is deleted.

If you become aware that a minor has opened an account on iq999, please contact us immediately.

Policy Changes

iq999 may update this privacy policy from time to time. If there are any significant changes, we will notify you through the following:

• By publishing a notice on the site's homepage
• By sending a message to your registered email address
• By updating the date at the top of this page

Continued use of the site after any changes will be considered as your acceptance of the new policy. We recommend that you visit this page regularly to stay informed about policy updates.

Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated support team is ready to respond to every message.